Support
How can we help?
Email us and a person on the PostSpread team will answer. Include the email you sign in with, and for a failed post, the platform and roughly when it was meant to go out.
ChatGPT, Claude and other AI assistants
PostSpread works inside AI assistants through its connector. You sign in to PostSpread once, approve what the assistant can do, and it can then draft, schedule and publish posts and read your results when you ask.
- Setup steps for each assistant are in the connector guide.
- To disconnect an assistant, remove it under Settings → API & connected apps in PostSpread, or in the assistant's own settings. Its access stops right away.
- What the connector can and can't see is in section 14 of the privacy policy.
Common questions
A post didn't go out
Open the post in PostSpread to see the result for each platform, with the error the network returned. If an account shows as disconnected, reconnect it on the Accounts page and publish again.
Connecting an account
Go to Accounts, pick the platform and sign in with that network. If it asks which page, server or workspace to use, choose the one you want PostSpread to post to.
Billing and plans
Change or cancel your plan any time from Settings. Payments go through Stripe, and cancelling keeps your access until the end of the period you paid for.
Deleting your account
Delete it from Settings, or email us from the address you sign in with. The privacy policy explains what is removed and when.
Legal questions: see the terms of service and privacy policy.